{"id":404,"date":"2022-03-02T14:47:59","date_gmt":"2022-03-02T14:47:59","guid":{"rendered":"https:\/\/brittonmanagement.com\/wp22\/?page_id=404"},"modified":"2022-04-02T00:51:37","modified_gmt":"2022-04-02T00:51:37","slug":"faqs","status":"publish","type":"page","link":"https:\/\/brittonmanagement.com\/wp22\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.14.8″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_start=”#ffffff” background_color_gradient_end=”rgba(255,255,255,0)” background_color_gradient_direction=”90deg” background_color_gradient_start_position=”30%” background_color_gradient_end_position=”30%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/brittonmanagement.com\/wp22\/wp-content\/uploads\/2022\/03\/FAQ-Banner-copy-1.jpg” custom_padding=”||0px||false|false” box_shadow_style=”preset2″ box_shadow_color=”rgba(0,0,0,0.18)” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.14.8″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.14.8″ _module_preset=”default” background_color=”#E02B20″ custom_padding=”60px|60px|60px||true|false” custom_padding_tablet=”40px|40px|40px||true|false” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|phone” box_shadow_style=”preset4″ box_shadow_horizontal=”-400px” box_shadow_vertical=”0px” box_shadow_color=”#E02B20″ global_colors_info=”{}”][et_pb_text _builder_version=”4.14.8″ _module_preset=”e598b17a-9229-42f6-b238-019d6094332e” header_font=”Outfit|600|||||||” header_text_color=”#FFFFFF” header_font_size=”72px” header_line_height=”1.1em” custom_margin=”||0px||false|false” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/h1>\n

[\/et_pb_text][et_pb_divider color=”rgba(255,255,255,0.3)” divider_weight=”10px” _builder_version=”4.14.2″ _module_preset=”a9fcc5b1-74c5-43b4-b776-3e310da5f3e8″ z_index=”10″ max_width=”260px” height=”10px” custom_margin=”-32px||30px||false|false” custom_margin_tablet=”-27px||||false|false” custom_margin_phone=”-18px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.14.8″ _module_preset=”22d0da71-6393-430b-a0cd-b77dd565e85c” text_text_color=”#FFFFFF” text_font_size=”16px” text_line_height=”1.8em” header_text_color=”#FFFFFF” custom_margin_tablet=”|||-60px|false|false” custom_margin_phone=”|||0px|false|false” custom_margin_last_edited=”off|desktop” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”55px” header_font_size_last_edited=”off|desktop” header_text_shadow_style=”preset1″ locked=”off” global_colors_info=”{}”]<\/p>\n

\u00a0 \u00a0<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

 <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About” _builder_version=”4.14.2″ _module_preset=”default” min_height=”142.7px” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”4″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.8″ _module_preset=”003e9429-8e11-4d9e-968b-8881092bbf81″ header_2_font=”Outfit|600|||||||” header_2_text_color=”#000000″ header_2_font_size=”48px” header_2_line_height=”1.1em” custom_margin=”||0px||false|false” header_2_font_size_tablet=”32px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|desktop” header_2_line_height_tablet=”1.2em” header_2_line_height_phone=”” header_2_line_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

For Candidates<\/h2>\n

[\/et_pb_text][et_pb_divider color=”rgba(76,89,76,0.24)” divider_weight=”5px” _builder_version=”4.14.2″ _module_preset=”ce0e852d-65f7-4b50-97d9-c94701b6b484″ max_width=”210px” height=”5px” custom_margin=”-24px||30px||false|false” custom_margin_tablet=”-22px||||false|false” custom_margin_phone=”-18px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.14.8″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ open_toggle_text_color=”#E02B20″][et_pb_accordion_item title=”I know my user name and password however the system says ‘Invalid'” open=”on” _builder_version=”4.14.8″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open_toggle_text_color=”#E02B20″ sticky_enabled=”0″]<\/p>\n

Both the username and password are case sensitive. Please ensure you are using the correct format. Ensure that when you copy and paste there are no spaces before or after.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”My account has been locked, what do I do?” _builder_version=”4.14.8″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” open_toggle_text_color=”#E02B20″ sticky_enabled=”0″]<\/p>\n

Call us at 416-286-6668 and we will unlock your account for you. Once we reset your account it is important to totally log out of BORs before you try to log in again.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”My account was unlocked but I continue to have the problem?” _builder_version=”4.14.8″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” open_toggle_text_color=”#E02B20″ sticky_enabled=”0″]<\/p>\n

Call us and we will reset your username and password. Once this is completed, we will let you know your new log-in information.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is considered acceptable forms of identification when a candidate only has a driver\u2019s licence as a government issued photo ID?” _builder_version=”4.14.8″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” open_toggle_text_color=”#E02B20″ sticky_enabled=”0″]<\/p>\n

Only one piece of identification for a criminal background check must be a valid government issued piece of identification. The other piece of ID can be a student card, PR card, health card. A social insurance card and bank cards (credit\/debit) are NOT acceptable forms of identification for a criminal check. Ensure your ID hasn\u2019t expired.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Are there any Provinces where a third party are not permitted to obtain a driver\u2019s abstract?” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Yes, currently the Province of Alberta will not provide an abstract to a third party. The applicant\/candidate must obtain this themselves.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I have received an email (Request to conduct a background check) and it lists a lot of requirements that I didn\u2019t think I need. Do I need to provide everything for all of the checks?” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Check your requisition to see what checks the employer has requested. The email you received is a standard message for all candidates and lists all requirements for all types of verifications. The first line of the email reads \u201cYou will need to provide the following IF<\/u><\/strong> requested by the recruiter\u201d<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I have been asked to have a criminal check completed. Do I need to upload copies of my witness\u2019s IDs in order to submit my requisition?” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

NO, we only require your two IDs, not your witness\u2019s. Your witness only needs to confirm that your two IDs you are uploading to the system do in fact belong to you. The witness signs the e-consent or physical form verifying this.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I access my requisition\/form to complete with all of my background history?” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

You will follow the link in the email with the subject starting with \u201cRequest to conduct a background check \u2026\u201d. Do NOT sign-up or attempt to login to your requisition by clicking on these links on the Britton Management Profiles website. Please follow the link provided in the email you received from info@brittonmanagement.com<\/a>.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I\u2019ve been told my requisition hasn\u2019t been completed successfully but I have submitted my information.” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

After you submit, you will receive a green message on the top of the screen saying the requisition was successfully completed. Or, you will receive a red message with an error(s) you need to correct. The requisition is not submitted until you receive the green message.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I do not want my current employer to be contacted. How can I ensure they will not be reached out to?” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

f you are asked for references, please do not include them as a reference. For employment verifications, we will not contact your current employer if you check off the No box to the question \u201cCan we contact your current employer?\u201d on the Britton Management Profiles release\/consent form. Ensure No is checked off.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Why am I getting an error message to fill in address 1?” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

When you are completing your requisition, under Candidate Details, the address number is for the house number of your house\/building. Street name is for the name of the street. If one is left blank, the requisition will show error.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”My requisition includes an electronic ID verification. How is this type of check completed?” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Please note, the link for this ID verification can only be used once. Therefore please do not click on this link until you are ready to complete the process.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I am trying to sign my requisition on my phone and cannot. What can I do? (we do not recommend doing this on your phone) A. Trying turning down the brightness on your ” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Try turning down the brightness on your phone then try again.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”4″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.8″ _module_preset=”003e9429-8e11-4d9e-968b-8881092bbf81″ header_2_font=”Outfit|600|||||||” header_2_text_color=”#000000″ header_2_font_size=”48px” header_2_line_height=”1.1em” custom_margin=”||0px||false|false” header_2_font_size_tablet=”32px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|desktop” header_2_line_height_tablet=”1.2em” header_2_line_height_phone=”” header_2_line_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

For Clients<\/h2>\n

[\/et_pb_text][et_pb_divider color=”rgba(76,89,76,0.24)” divider_weight=”5px” _builder_version=”4.14.2″ _module_preset=”ce0e852d-65f7-4b50-97d9-c94701b6b484″ max_width=”210px” height=”5px” custom_margin=”-24px||30px||false|false” custom_margin_tablet=”-22px||||false|false” custom_margin_phone=”-18px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.14.8″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open_toggle_text_color=”#E02B20″ sticky_enabled=”0″][et_pb_accordion_item title=”We have a new Recruiter, what is required to have an account set up for them?” open=”on” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

A new account can be created in two ways. The Recruiter can go to Britton\u2019s website and in the middle of screen between Login and Cancel, click on \u2018or sign-up\u2019. A person can complete their details online and then submit it to us for activation. Alternatively, send us an email with the person\u2019s full name, email address, contact information and where the invoices should be directed and we will set up an account.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”The credit check for my candidate looks good. Why was it marked caution (yellow)? ” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

If there was a single late payment (showing as a 1+ in the 30\/60\/90 column, BMP must bring this to your attention and therefore mark the credit as a caution.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I have a candidate that requires searches in different countries. Which box should I check off (Canada Search, US Search, International Search)?” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Please select the country the candidate lives in in order to access the proper release form for the criminal check. \u00a0<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I submit a requisition for a candidate requiring a Canada criminal check and an international criminal check?” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

You will need to submit two separate requisitions in this case as the candidate will automatically be sent the appropriate release forms based on which search check box has selected \u2013 Canada Search, US Search or International Search and only one box can be selected on each requisition.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Under Criminal Check result \u201cCould not be completed additional search recommended \u201cNO\u201d mean?” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

This result means that the applicant\u2019s criminal record came back with a \u201cHit\u201d in the CPIC database and the local database was \u201cclear\u201d. This result can also come back when the applicant supplies the declaration page and the police were not able to confirm the information as something was missing or incorrect.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Under Criminal Check result \u201cCould not be completed additional search recommended \u201cYES\u201d mean?” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

This result means that the applicant\u2019s criminal record came back with a \u201cHit\u201d in the CPIC database and \u201cPossible Hit\u201d in the local database. The result can also come back when the applicant supplies the declaration page and the police were not able to confirm the information as something was missing or incorrect.<\/p>\n

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Frequently Asked Questions\u00a0 \u00a0 For CandidatesBoth the username and password are case sensitive. Please ensure you are using the correct format. Ensure that when you copy and paste there are no spaces before or after.Call us at 416-286-6668 and we will unlock your account for you. 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